At HVAC-BC, accessible from hvac-bc.ca, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by HVAC-BC and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in HVAC-BC. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
This may be through site forms, including the contact form, and newsletter subscription form. As for off-site contact such as WhatsApp or Telegram, these are facilitated through visible buttons on our site.
Use of Information
We do not trade user information.
Log Files
HVAC-BC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Data Sharing
We do not share user information, unless we are obligated to do so by regulatory authorities.
Cookies and Tracking
Our website utilizes cookies, which are stored according to default usage in open-source tools, including our updated WordPress platform. Cookie control is available through a floating popup facilitated by CookieYes.
Third Party Privacy Policies
HVAC-BC’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to HVAC-BC.ca and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
Advertising Partners Privacy Policies
You may consult us to find the Privacy Policy for each of the advertising partners of HVAC-BC.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on HVAC-BC, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that HVAC-BC has no access to or control over these cookies that are used by third-party advertisers.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
External Links
For further information on privacy laws and regulations, you may refer to the following resources:
- GDPR (General Data Protection Regulation): Link to official GDPR website
- CCPA (California Consumer Privacy Act): Link to official CCPA website
Please note that these external links are provided for informational purposes only, and we do not endorse or guarantee the accuracy of the content on these websites.
Data Retention
The data collected are retained in our system until the customer requests to be forgotten via an email with the subject “Forget Me” from the same email address used for registration.
Third-Party Links
Our website may contain links to other sites. Please note that our privacy policy applies only to our site, and we cannot guarantee or be responsible for the privacy practices of other sites.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
HVAC-BC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Your Rights
You have certain rights with respect to the personal information we collect from you. You have the right to access, correct, and delete your personal data, as well as the right to ask us to stop processing your personal data. If you have any questions or concerns about your rights, please contact us.
Security
We operate under advanced HTTPS and TLS standards and do our utmost to maximize security.
Contact Us
For any concerns or queries regarding this privacy policy, please contact us via our Contact Us page or our email address.
This document was last updated on: August 5, 2023